1. Pricing & Product
How do I view prices?
We will aim to approve your wholesale account within 24 hours. The more information you provide about your business the quicker you will be approved.
Do you offer discounts on certain quantities??
Yes, we offer free shipping when order over £1500 , and 5%- 10% discount for the whole order when you can order 500 – 1000m, if you think the amount is wrong. Please do contact us, we will correct the right charge for you.
How can I be sure of an item’s colour?
We do our best to photograph and describe the colour of each fabric we sell. We can never guarantee an exact colour match due to monitor or mobile phone colour settings vary. Please request a samples are available
Where I can find your supplier chain’s information?
You can find our supply chain information on this page: https://pigeonwishes.com/supply-chain/
Where I can find the certification information?
You can find our certification information on this page: https://pigeonwishes.com/certification/
Where I can find the extensive colour card?
You can search ‘colour card’ on the search bar, Or you can find our available fabric colour card on this page: https://pigeonwishes.com/products-gallery/
How do you make sure your suppliers are sustainable?
We make sure our suppliers are ethical and sustainable by personally visiting the factory, meeting with the people face to face, seeing their working process and collecting information from third party companies.
What is the lead time?
After Brexit, we have moved our main warehouse overseas to avoid our EU customers being charged twice the import tax ( Entering UK and EU).
If the stock is available in our UK warehouse, the lead time is 5 working days.
If the stock is not available in our UK warehouse, the lead time is up to 14 working days. ( Normally in less than 7 days, but sometimes there might be delays due to the border check).
2.Order & Payment
How do I place an order?
The easiest way is to register an account here and order through our website.
Otherwise, a completed order form is needed ( Click here to download the order form).
We are happy to supply fabric samples ( order here ) and answer any questions you may have, please do ask.
Is there a minimum order quantity?
Minimum quantity 15 metre for each fabric, or ￡60 spend if you only want buttons.
The price for fabric is per metre, and for button is per set (We do not allow selling the button individually, unless ordered the unbranded package).
What if the fabric I like is marked as “out of stock”?
If the item is “out of stock” that mean the stock is currently sold out, please send us an email or click “email me when available”. Once the stock come back . we will contact you as soon as we can.
Can I visit your warehouse in person?
No, but you can see us and feel our fabric in some big textile trade show. We can arrange video call.
Can I order samples before I place my order?
Sure! We understand that the touch and feel of a fabric is very important. We try our best to represent the true likeness of the fabric on our website but to ensure your complete satisfaction we strongly advised that you take advantage of our sample service. You can order the sample here and leave notes for us.
Sample size: approximately 11cm x 14cm.
All sample orders will be sent either by Royal Mail tracked post.
Sample swatches are chargeable through our website at £1 each, plus a delivery charge*. However, some luxury products which may cost more for swatches. Prices for such will be calculated automatically online, at the time of ordering.
If you require a larger sample, i.e. a sample length, then please place your order via firstname.lastname@example.org, please make sure you include an item code or description, the length you need. Then a formal invoice will be sent to you.
Sample swatch charges are creditable against placement of a main order on the basis that a) you go on to place an order for the items you have ordered swatches of, and b) that your order is in excess of £500.00 & vat, then the cost of the swatches for the fabric you are ordering will be refunded back to you against the invoice for your new order.
*Delivery charges for sample-swatch orders are as follows: UK = £2.9, Rest of the World = £4.5
What are the payment terms?
Payment is required in full before shipment on all orders.
We accept payment via our website check out, also Paypal, Bank Transfers. There are additional charges for certain payment types, these will be explained once your order has been approved and accepted.
3.Delivery & Return
How soon will my order be shipped?
Usually, we aim to dispatch orders within 5 working days of receiving your order, subject to payment terms. We don’t ship orders over weekend, on Bank Holidays or during Annual company holiday periods.
How soon will I receive my swatch order?
Usually swatch request orders are dispatched within 2-3 working days of receiving payment. Swatches are chargeable and can be ordered online through our website.
What is the delivery charge?Do you deliver outside the UK?
We offer FREE delivery for orders over £1500 exc VAT (UK destination) and £5000 exc VAT(non-UK detination).
Standard UK delivery charge for all orders under £800.00 exc VAT = £14.95 exc VAT. UK mainland orders between £800 exc VAT to £1500.00 exc VAT = £24.95 exc VAT
We ship to countries all over the world with lots of happy customers. As the shipping cost varies so widely we are unable to give you the price of delivery until the items have been weighed and measured. We will not charge your payment card. Once we know the cost of postage we will contact you to confirm if you would like to go ahead.
4. Other questions
What are your opening hours?
Our customer service hours are Monday through Thursday 9:00am to 6:00pm & Friday 9:00am to 5:30pm Eastern Standard Time.
Are my personal details secure?
The security of your data is important to us. All personal data are therefore transmitted via a secure SSL connection. And, of course, your data is not shared with third parties.
To process your order, we must share some data that are relevant with our cooperation partners, such as shipping partners and banks, or our partners engaged in the technical processing of our e-mail dispatch function. All our partners treat your data in confidence in accordance with statutory regulations and use only the relevant data for the purpose of the respective service. Data is not shared with other third parties.
As a customer, you consistently have the right to request information on your personal data that has been stored (scope and purpose).
Furthermore, you have the right to have such data deleted or amended. Please contact our Customer Service in this instance.