Frequently Asked Questions

Apply for a trade account through our wholesale account application page.

Once your application has been reviewed and approved, your account will be given access to wholesale pricing and ordering.

Apply for a trade account

Wholesale prices are only visible to approved trade customers who are logged into their account.

If you have applied for an account but have not yet been approved, your account may show as pending approval.

Once your trade account has been approved, log in using the same email address used for your application.

We normally review trade account applications within one working day.

During busy periods it may take slightly longer.

Many of our fabrics can be ordered from 0.5 metre.

Please check the individual product page because some products, full rolls or special-order fabrics may have different minimum quantities.

Wherever possible, multiple units of the same fabric will be supplied as one continuous length.

Very large quantities may occasionally need to be supplied across more than one roll or piece.

If continuity is essential for your order, please contact us before ordering.

Yes. Where samples are available, select Sample from the length options on the product page.

We strongly recommend ordering a sample before placing a larger order if colour, weight, texture or drape is particularly important.

We make every effort to photograph our products accurately, but colours can vary between screens, devices and lighting conditions.

Natural and dyed materials may also show small variations between production batches.

For this reason, we recommend ordering a sample before purchasing larger quantities.

Wholesale prices shown on the website are exclusive of VAT.

VAT is added at checkout where required by applicable law.

Some products may qualify for volume or quantity pricing.

Where available, the applicable pricing will be shown on the product page or during ordering.

For unusually large orders, please contact us to discuss your requirements.

The payment methods currently available will be shown during checkout.

Approved trade customers may also be able to pay by bank transfer where this option is available.

Orders paid by bank transfer will normally be processed once payment has been received.

Standard in-stock orders are normally processed and dispatched within 3–5 working days.

Backordered products may require approximately an additional 14 days before dispatch.

Custom, printed and bespoke products may have a different production lead time, which will be shown on the relevant product or service page.

Shipping is calculated according to the delivery destination, parcel size, weight and products ordered.

The applicable delivery charge is normally shown during checkout.

Full fabric rolls and unusually large orders may require a specialist courier and may have different shipping charges.

Yes, we ship to selected international destinations.

Customers outside the United Kingdom are responsible for any customs duties, import VAT, taxes or handling charges imposed by their destination country unless otherwise stated.

International delivery times can also be affected by customs clearance.

We select packaging according to the size and type of products ordered so that goods are protected during transit.

Full rolls and larger wholesale orders may require different packaging or courier arrangements.

Fabric that has been cut specifically to fulfil your order cannot normally be returned or exchanged unless it is faulty or has been supplied incorrectly.

This is why we recommend ordering a sample before purchasing larger quantities.

Please see our Returns & Refund Policy for full details.

Please contact us as soon as possible at info@pigeonwishes.com .

Include your order number, a description of the issue, the quantity affected and clear photographs where relevant.

Faulty, damaged or materially incorrect goods should be reported no later than 14 days after receipt.

Shrinkage depends on the fibre, construction, finishing process and washing method.

We recommend pre-washing or testing fabric before production where appropriate, particularly if the finished garment will be washed.

Care requirements vary by fabric.

Always check the information shown on the individual product page and test washing on a sample where appropriate before putting fabric into production.

Product specifications are shown on each product page wherever available.

These may include composition, width, GSM, colour, handle and suggested uses.

If you require additional technical information before placing an order, please contact us.

The information available varies depending on the product and supplier.

Where we hold relevant composition, manufacturing, certification or supply-chain information, we can provide it where appropriate.

Please contact us with the product name or SKU and the specific information you require.

Please upload your artwork using the upload field on the relevant digital-printing product.

Your file should be prepared at the correct scale and resolution for the required print.

Use the notes field to tell us about any important requirements relating to scale, repeat, colour or placement.

Printing lead times vary depending on the fabric, artwork, quantity and production schedule.

The current estimated lead time will be shown on the relevant printing product or confirmed after your order has been reviewed.

Our current minimum quantities are:

• 25mm / 40L: 500 buttons
• 15mm / 24L: 2,000 buttons

Other sizes or specifications may have different minimum quantities.

Please allow up to 28 working days once the specification and order have been confirmed.

Finished buttons are quality-checked before dispatch.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection legislation.

Please see our Privacy Policy for further information.