Shipping Policy

This Shipping Policy applies to wholesale orders placed with Pigeonwishes Limited through www.pigeonwishes.com.

Order Processing

We aim to process and dispatch standard in-stock orders within 3–5 working days after payment has been received.

Working days are Monday to Friday, excluding UK public holidays.

During particularly busy periods, trade shows, holidays or periods of unusually high order volume, processing may take slightly longer.

If there is a significant delay affecting your order, we will contact you where reasonably possible.

Backordered Products

Some products may be available to order even when they are temporarily out of stock.

Backordered items may require approximately an additional 14 days before dispatch.

If your order contains both in-stock and backordered products, we may:

• hold the order and dispatch everything together once all items are available; or

• send the order in separate shipments where appropriate.

If an item cannot be supplied, we will contact you and arrange an appropriate refund for the unavailable goods.

Shipping Charges

Shipping charges are calculated based on factors including:

• delivery destination;

• parcel weight and size;

• quantity ordered; and

• the type of products being shipped.

The applicable shipping charge will normally be shown at checkout before payment is completed.

Very large orders, full fabric rolls, unusually heavy orders or orders requiring pallet delivery may require a different shipping method or an additional shipping charge.

If additional shipping costs apply, we will contact you before dispatch where necessary.

UK Delivery

Orders within the United Kingdom are dispatched using our selected courier or postal services.

Delivery times shown by the courier are estimates and begin once your order has been dispatched.

Please note that our 3–5 working day processing period is separate from the courier's delivery time.

Tracking information will be provided where available.

International Delivery

We ship to selected international destinations.

International delivery times vary depending on the destination, courier service and customs clearance.

Customers outside the United Kingdom are responsible for checking that the products they order can legally be imported into their country.

International delivery may be subject to:

• customs duties;

• import VAT;

• local taxes;

• customs clearance charges; and

• courier handling fees.

Unless expressly stated otherwise, these charges are not included in the price paid to Pigeonwishes and must be paid by the recipient.

Pigeonwishes cannot control or predict charges imposed by customs authorities or local governments.

Customs Delays

International shipments may be delayed while passing through customs.

Customs clearance times are outside our control and are not included in any estimated delivery time.

Customers are responsible for providing any information or documentation requested by the relevant customs authority or courier.

Delivery Times

Any delivery or dispatch times provided by Pigeonwishes are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise in writing.

Delays caused by couriers, customs, weather, strikes, transportation disruption or other circumstances outside our reasonable control do not automatically give the customer the right to cancel an order or claim compensation.

Split Shipments

We may occasionally dispatch an order in more than one parcel or shipment.

This can happen because of:

• the size or weight of the order;

• products being stored separately;

• backordered items;

• full fabric rolls; or

• different shipping requirements.

Where an order is split by us for operational reasons, we will not normally charge additional shipping without informing you first.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout.

If an incorrect or incomplete address results in a parcel being returned to us, additional shipping charges may apply before the order can be sent again.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Receiving Your Delivery

Please inspect the condition of your parcel when it arrives.

If the packaging is visibly:

• damaged;

• torn;

• wet;

• opened; or

• otherwise compromised,

please make a note with the courier wherever possible before signing for or accepting the delivery.

Please check the contents of your order as soon as possible after delivery.

If anything is missing, damaged or incorrect, contact us promptly at:

info@pigeonwishes.com

Please include your order number and, where relevant, photographs showing the parcel and affected goods.

Lost or Delayed Parcels

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at:

info@pigeonwishes.com

We will investigate the shipment with the relevant courier.

Courier investigations can take some time, particularly for international shipments.

A parcel will not normally be treated as lost until the courier has completed its investigation or confirmed that the shipment cannot be located.

Failed Delivery and Returned Parcels

If a delivery cannot be completed because:

• nobody is available to receive it;

• the customer fails to collect the parcel;

• the delivery address is incorrect or incomplete;

• customs charges are not paid; or

• the recipient refuses the delivery,

the parcel may be returned to us.

Where this happens for reasons outside our control, the customer may be responsible for the original shipping cost, return shipping charges and the cost of sending the order again.

Cut, customised, printed or specially ordered goods will not automatically become eligible for a refund simply because delivery was refused or unsuccessful.

Full Rolls and Large Orders

Full fabric rolls and larger wholesale orders may require specialist courier services due to their size and weight.

Shipping costs for these orders may differ from standard parcel rates.

Where additional delivery arrangements are required, we may contact you after your order has been placed.

Returns

Shipping arrangements for returns are covered separately in our Returns & Refund Policy.

Goods should not be returned without prior approval from Pigeonwishes.

Contact Us

For questions regarding delivery, tracking or shipping, please contact:

Pigeonwishes Limited
Email: info@pigeonwishes.com

Please include your order number when contacting us.