Terms of service
Terms of Service
1. About Us
This website, www.pigeonwishes.com, is operated by Pigeonwishes Limited, a company registered in England and Wales under company number 11588793.
Registered office:
Pigeonwishes Limited
Unit 7, Parliament Business Centre
2 Commerce Way
Liverpool
L8 7BL
United Kingdom
VAT Registration Number: 335444212
Email: info@pigeonwishes.com
Throughout these Terms, “Pigeonwishes”, “we”, “us” and “our” refer to Pigeonwishes Limited.
These Terms of Service apply to the use of our website and to wholesale purchases made through it.
By accessing our website, creating an account or placing an order, you agree to these Terms of Service.
2. Wholesale Customers
Our wholesale website is intended primarily for business customers purchasing goods for commercial purposes.
We reserve the right to approve, refuse, suspend or close a wholesale account at our discretion.
Customers are responsible for ensuring that the information supplied when applying for or using a wholesale account is accurate and up to date.
Wholesale pricing and ordering facilities may only be available to approved and logged-in customers.
You are responsible for maintaining the confidentiality of your account login details and for all orders placed through your account.
3. Products
The products available for purchase are those displayed on the website at the time an order is placed.
We make reasonable efforts to ensure that product descriptions, compositions, measurements, weights and other information are accurate.
However, colours shown on screens may differ from the actual product due to differences in monitors, devices, lighting and photography.
Natural fibres, fabrics, buttons and other materials may also have minor variations between batches.
Product images are provided for illustrative purposes and may not always represent the exact colour, scale or appearance of the goods.
Where suitability, colour, texture or weight is particularly important, we recommend ordering a sample before placing a larger order.
4. Placing an Order
Before submitting an order, you should carefully check:
-
the products selected;
-
quantities;
-
fabric lengths;
-
delivery address;
-
billing information; and
-
any customisation or printing instructions.
Submitting an order does not automatically mean that we have accepted it.
A contract between you and Pigeonwishes is formed when we accept your order.
We reserve the right to refuse or cancel an order where, for example:
-
the product is unavailable;
-
the order contains incorrect information;
-
payment has not been authorised;
-
there is an obvious pricing or product information error; or
-
we are unable to fulfil the order.
If payment has already been received for an order that we are unable to accept or fulfil, the appropriate amount will be refunded.
5. Fabric Orders
Fabric may be cut specifically to the length ordered by the customer.
Please check the required quantity carefully before completing your order.
Where possible, fabric will be supplied as a continuous length. However, in some circumstances this may not be possible, particularly with larger quantities or where stock is split between rolls.
Where fabric has been cut specifically for your order, it cannot normally be cancelled, returned or exchanged unless it is faulty or has been supplied incorrectly.
6. Custom, Printed and Backordered Products
Products that are:
-
custom printed;
-
specially manufactured;
-
specially dyed;
-
customised;
-
specially sourced; or
-
placed on backorder specifically for a customer
may enter production or purchasing shortly after the order is accepted.
Once processing has begun, these orders cannot normally be cancelled or changed.
Customers are responsible for checking all artwork, measurements, colours, quantities and instructions before submitting a custom order.
7. Prices and VAT
Unless otherwise stated, prices displayed on our wholesale website are exclusive of VAT.
VAT will be added where required by applicable law and will be shown during checkout or on the relevant invoice.
Shipping charges and any other applicable charges will be shown before the order is completed wherever possible.
Prices may change from time to time without notice.
Any price change will not normally affect an order that has already been accepted by us.
If we discover an obvious pricing error, we reserve the right to contact you to correct the order or cancel and refund it.
8. Payment
Payment must be made using one of the payment methods offered through our website at checkout.
We may also accept payment by bank transfer for approved trade customers where agreed in advance.
Orders will not normally be processed until the required payment has been received or authorised.
Payment card information is processed by our payment service providers. Pigeonwishes does not directly store complete payment card details.
9. Delivery
Orders will be delivered to the address provided by the customer during checkout.
Customers are responsible for ensuring that delivery details are complete and accurate.
Delivery times provided by Pigeonwishes are estimates unless we expressly agree otherwise.
Delays may occasionally occur due to stock availability, courier delays, customs, production requirements, backorders or other circumstances outside our reasonable control.
An order may occasionally be delivered in more than one shipment.
Please inspect your parcel when it arrives.
If the packaging is visibly damaged, wet, opened or otherwise compromised, please note this with the courier wherever possible.
Any issue concerning missing, damaged or incorrect goods should be reported to us promptly at:
10. International Orders
Customers ordering from outside the United Kingdom are responsible for complying with the import rules of the destination country.
Customs duties, import VAT, taxes, handling charges and other fees imposed by customs authorities or delivery companies are normally the responsibility of the recipient.
These charges are not included in our product prices or shipping charges unless expressly stated otherwise.
Customers should check local import rules and charges before ordering.
11. Cancellations, Returns and Refunds
Wholesale orders are subject to strict cancellation and return conditions.
In particular, orders cannot normally be cancelled once goods have been:
-
cut;
-
printed;
-
dyed;
-
customised;
-
specially ordered;
-
placed on backorder; or
-
otherwise processed specifically for the customer.
Cut fabric is generally non-returnable unless it is faulty or has been supplied incorrectly.
Full details are available in our Returns & Refund Policy, which forms part of these Terms of Service.
Please contact:
before returning any goods.
Goods must not be returned without prior approval from Pigeonwishes.
12. Faulty or Incorrect Goods
If goods are faulty, damaged or materially different from the goods ordered, please contact us as soon as possible.
Where appropriate, we may request photographs or other evidence of the problem before approving a return, replacement or refund.
Where a valid claim is accepted, we may provide an appropriate remedy such as:
-
replacement;
-
repair where applicable;
-
refund; or
-
another solution agreed with the customer.
Nothing in these Terms is intended to exclude any rights that cannot legally be excluded.
13. Intellectual Property
The content of this website, including text, photographs, graphics, logos, product images and other materials created by or for Pigeonwishes, remains the property of Pigeonwishes Limited or the relevant rights holder.
Content may not be copied, reproduced, distributed or commercially exploited without permission from the relevant rights holder.
Where customers provide artwork, designs or other materials for printing or custom production, the customer is responsible for ensuring that they have the necessary rights and permissions to use those materials.
14. Customer-Supplied Artwork and Designs
Where you provide artwork, designs, logos, photographs or other materials to us for printing or custom production, you confirm that you own those materials or have permission to use them.
You are responsible for ensuring that your materials do not infringe another person's copyright, trademark or other intellectual property rights.
You are also responsible for checking the accuracy, dimensions and suitability of artwork submitted for production.
15. Limitation of Liability
We will take reasonable care in supplying our products and services.
To the extent permitted by law, Pigeonwishes will not be responsible for losses resulting from circumstances outside our reasonable control, including courier delays, customs delays, supply chain disruption or other events that we could not reasonably prevent.
We will not be responsible for indirect or consequential business losses where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
16. Website Availability
We aim to keep the website available and accurate but cannot guarantee that access will always be uninterrupted or error-free.
We may update, suspend, withdraw or change any part of the website where reasonably necessary.
We may also update product information, prices, availability and website functionality from time to time.
17. Privacy and Data Protection
Personal information provided through our website will be handled in accordance with applicable data protection legislation and our Privacy Policy.
Please refer to our Privacy Policy for further information about how we collect, use and protect personal information.
18. Changes to These Terms
We may amend these Terms of Service from time to time.
The latest version will be published on our website.
The Terms that apply to an order will normally be those in force at the time the order was placed.
Continued use of the website after updated Terms have been published constitutes acceptance of those updated Terms in relation to future use of the website.
19. Complaints and Enquiries
If you have a complaint or enquiry regarding an order, product or service, please contact:
Pigeonwishes Limited
Email: info@pigeonwishes.com
Please include your order number where relevant so that we can deal with your enquiry efficiently.
20. Governing Law
These Terms of Service are governed by the laws of the United Kingdom.
Where a dispute arises, the parties should first attempt to resolve the matter directly and, where appropriate, through mediation.
If a dispute cannot be resolved, it will be subject to the jurisdiction of the appropriate courts in the United Kingdom.
21. Contact Information
Questions about these Terms of Service should be sent to:
Pigeonwishes Limited
Unit 7, Parliament Business Centre
2 Commerce Way
Liverpool
L8 7BL
United Kingdom
Email: info@pigeonwishes.com
Company Registration Number: 11588793
VAT Registration Number: 335444212