• Delivery
  • What is the lead time

    The lead time is up to 14 working days. ( for bespoke buttons and digital printing service, it is up to 21 working days).

  • Delivery Charge

    Delivery charges for swatch card: UK = £1.9, Rest of the World = £4.5

    FREE delivery for orders over £1500 exc VAT (UK destination) and £3000 exc VAT(non-EU detination).

    Standard UK delivery charge for all orders under £1000 (exc VAT) = £14.95. UK mainland orders between £1000 to £1500.00 (exc VAT) = £24.95

  • International Delivery

    We ship to countries all over the world with lots of happy customers. As the shipping cost varies so widely we are unable to give you the price of delivery until the items have been weighed and measured.

    The shipping fee showed in the checkout is an estimate. Once we know the cost of postage we will contact you to confirm if you would like to go ahead.

  • Default packaging

    Our default packing for fabric is fold in half on a bolt board (80cm).

    If you require the fabric to be delivered on a roll or loose packed, please leave a comment on the checkout page or send us a message via contact form.

  • Fabric

    Questions related to the fabric, such as fabric care, shrinkage etc.

  • The general washing guide

    For 100% Tencel, Cupro, Modal, Naia fibre

    *30C cool wash

    *Do not bleach

    *Do not use alkaline laundry detergent

    *Low iron

    *Cool tumble dry 

    For cotton, linen fabric

    *40C cool wash

    *Do not bleach

    *Do not use alkaline laundry detergent

    *Medium iron

    *Normal tumble dry 

     

     

  • The fabric shrinkage

    Tencel, Modal, Linen

    1-2%

    Cupro

    2-3%

    Viscose, cotton

    3-5%

     

  • Other
  • What if I'm not happy with my purchase?

    If you are not satisfied with your purchase, please contact us. We will review your request and do our best to address your concern.

  • Personal data protection

    The security of your data is important to us.

    All personal data are therefore transmitted via a secured SSL connection.

    And, your data is NOT shared with third parties.

    However,

    To process your order, we must share some data that are relevant with our cooperation partners, such as shipping partners and banks, or our partners engaged in the technical processing of our e-mail dispatch function. All our partners treat your data in confidence in accordance with statutory regulations and use only the relevant data for the purpose of the respective service. Data is not shared with other third parties.

    As a customer, you consistently have the right to request information on your personal data that has been stored (scope and purpose).

    Furthermore, you have the right to have such data deleted or amended. Please contact our Customer Service in this instance.

  • Pricing & products
  • How can I find the price

    In order to view our wholesale prices, you can register and login with an account here. (https://pigeonwishes.com/register/)

    We will aim to approve your wholesale account within 24 hours. The more information you provide about your business the quicker you will be approved.

    If you are an established brand, you can also contact us throught the contact page here or send an email to: pigeonwishes@gmail.com

  • Discount on certain quantities

    We offer free shipping when order over £1500 , and 5%- 10% discount for order over 500m.

     

  • How to order samples

    You can order samples from the link here.

    Sample size:  approximately 11cm x 11cm.

  • Tracability and supplier chain information

    You can find our supply chain information from the link here.

  • Minimum order quantity

    Minimum quantity is 1 metre for each fabric, or £60 spend if you only want buttons.

    The price for fabric is per metre, and for button is per set (We do not allow selling the button individually, unless ordered the unbranded package).

  • What is the payment terms

    As we are still a small business. Payment is required in full on all orders.

    We accept payment via Credit card, Paypal, Bank Transfers.

  • Contact us